Customer care staffs are suffering under the rule Ruchir

THIS WAS AN EMAIL WE HAVE RECEIVED FROM CARING PERSON OF CUSTOMER CARE. THE EMAIL IS AS IT IS, NON WAS CENSORED OR EDITED. MAY GOD BLESS YOU ALL AND MAKE YOUR DREAMS COME TRUE. FIGHT FOR YOUR RIGHTS.

Dear insiders of WTM,

I would like to give an update of customer care of WTM. Here is the mail which was sent to Customer care yesterday, and below, the real truth!!

From: Ruchir Ravi Arora
Sent: Wed 11-Jul-07 5:01 PM
To: Abdulla Saeed; Abdulla Waheed Imad; Ahmed A. Raheem; Ahmed Afzal; Ahmed Anees; Ahmed Aseel Afeef; Ahmed Aziyad; Ahmed Naaim; Ahmed Raoof Mohamed; Aishath Aafareen; Aishath Fazla; Aishath Hushama; Aishath Reema Ahmed; Aishath Vishamath; Aishath Yashfa; Ali Nihad; Aminath Shafza Arif; Aminath Zifa; Ashiyath Villinee; Fathimath Hanyn; Fathimath Reeny; Fathimath Shiruvin; Fathmath Asra; Mahthooma Mohamed; Mariyam Ahmed Didi; Mariyam Shiyama; Mohamed Ismail; Mohamed Shaneez; Mohamed Shiyam; Nafha Mohamed; Siyaadha Siraj; Usha Fahumy; Mohamed R. Ibrahim; Dhiyana Afeef; Ahmed A. Raheem; Fathmath Fazna; Fizana Ibrahim; Agisa Hadhy; Mohamed Ashraf; Aminath Irufa; Ahmed Abdulla 2; Aishath Saadha; Ali Riyad; Aminath Rukhshaar Mamdhooh; Mohamed Shaaneez
Subject: reminder

My dear CCRs and Supervisors,

I hope each one of you find this mail in the best of your health and spirits. I just wanted to ask all of you about the work atmosphere and your perception about our department so far? Don’t tell me things have been very tight………..cos I frankly feel just the opposite. Supervisors have been very lenient with you all and so am I with them….rite guys? But things have to be changed for betterment. After all we have to regain our image of the best department of the company and even have a huge responsibility to pull the overall performance of our company by displaying our capabilities and executing excellent customer service. RITE?????????

Off late I have seen lots of sloppiness and negligence from my team and I am very disappointed. We all know, we had few “not so fortunate” staff who had to leave our company due to some reason or the other, but the most unfortunate part is that none of us realized that our service level doesn’t have to drop. No one stood up to the challenge………and this is very sad for a TEAM like us. There are lots of absenteeism and late comers, and on top people going on long breaks, even with less ccrs taking calls. CPU agents and corporate teams……….don’t u feel sorry that you all are enjoying two offs when your front office team members gets only one………..it’s not your responsibility dhooo???? It’s either your department head or the supervisors’ headache………

OK so again I have to take the tough decision……………NO OFFS till I see a reduction in the number of sick leaves……..I am a devil rite? What to do? its my responsibility to make sure the service level is maintained…….and It’s you guys who compel me to do things like that. I see people roaming on bikes and laughing with friends in the evening while bringing medical certificates next day cos they JUST didn’t feel like coming to office…

Secondly, there is a copy of the policies with your supervisors and even with HR department. I would prefer each one of you to go through it as from next time no excuses would be tolerated that we didn’t know or no one told us.

So guys enjoy the work rather than taking it like a burden………it’s your work, your department and your responsibility, but only if you realize and act responsibly….

Thanks for support and cooperation.

Lots of luv…

Ruchir

Lenient: What is meant by Lenient? Legally accepted diseases are not approved as a disease according to Ruchir.

betterment: Will this work?

regain our image: With Ruchir, Customer Care can't regain their image. They need a good leader.

RITE?????????: Is this an official mail?

none of us realized that our service level doesn’t have to drop: Well! Ruchir and the management is not reallising that they need staffs in place of the leavers of WTM.

lots of absenteeism and late comers, and on top people going on long breaks: A few staffs are doing these things, and these staffs are th ones who are closest to customer care supervisors (Hanyn and Reeny). No actions are taken against them. About long breaks, Ruchir is the one who amended the policy that says that Customer Care Staffs will get half an hour break. He amended so that CCRs will get one hour break. Most IMPORTANT thing is that all CCRs are working 35 hours per week excluding breaks. Even if a CCR doesn't take one hour break, he/she is not paid for that. There are no rewarding words for that. So whats the use of taking short breaks??? Even if a CCR take half an hour break he could leave the same time as the CCRs who takes one hour break. Who is responsible for this??? Management or the CCRs??

less ccrs: Why less?? Two batches of employees are trained starting from last December for Customer Care, and third batch is having their training now. Where are all the staffs??? Why are they leaving??? Who is responsible for this??? Where are the brave team coaches?? Why are they leaving???

don’t u feel sorry that you all are enjoying two offs when your front office team members gets only one: Oh GOD!!! Are they really getting two offs?? In the duty roster there might be two offs in most weeks. But the supervisors (Reeny and Hanyn) are calling them on off days to CPU agents and corporate teams to take 929 calls.

Tough decision: Tough not for Ruchir

NO OFFS: Oh! Where are the human rights??

I see a reduction in the number of sick leaves: Without offs, it is evident that more people will get sick.

its my responsibility to make sure the service level is maintained: How could Ruchir do this? when he don’t know about call centre.

a copy of the policies with your supervisors and even with HR department: Well, what’s in it? There is no way that they can force the staffs on seven days a week.

enjoy the work rather than taking it like a burden: His staffs are humans, not robots.

TAKE IT EASY “P O L I C Y”

It has become a hobby of WTM management forcing more staff to terminate.What a piece of crap??? The management is so unprofessional asking staff to terminate; besides they don’t even know what the contract really means. A job is a staff’s right. The signature of the staff on the contract says he or she admits the terms and conditions of the company. Beyond this, no other
company had ever been treating and it had never been heard. It has come to notice that the poor management of WTM force their staff to tender their resignation rather than terminating them. It’s hard to believe these crime actions by an international management. The art of implementing this unethical crime is to avoid from the 3 months salary the company have to
provide the staff if he or she is being terminated without prior notice by the company.

A company may find a staff’s inefficiency or worse, but it is a company’s wild guess of selecting the right persons to the right job. For instance, staff A might be very skill full at procurement but he or she might be working in the IT department. Though staff A has background knowledge in the IT field that doesn’t mean the job is perfect for him or her. For this the
company decides to terminate the staff without a warning or without proper training or not finding a suitable place for him or her. If a company seems to work other than this procedure, that company is a failure.

WTM staffs works prior to 1 month and they are forced to terminate holding their salary.
An on going drama where, DD the HR manager of WTM, receives his commission on every forced staff out.

Q-TEL LOOKS FOR A MALDIVIAN AS THE CEO OF THE WTM

As Q-TEL looks for a Maldivian who would fill the post of the CEO at WTM,Mr. Yasser has started to play his evil game much wider. The man who dares to rule WTM with an IRON HAND has found his way to an end. It was too late that the Q-TEL had noticed Yasser's un-ethical issues and also personal issues towards his fellow collegues and the respected staffs of WTM.

As he is counting his days to the end, he has been acting wired in the company. Since he has not met his targets he is filled with all sorts of ill doings.

As the CEO, he has proven to the company that he is not eligible for the post. He had deliberately dumped the company in many ways by poking his nose un-necessarily at un-necessary times.

YASSER MAKES THE RULES, YASSER OBEYS THE RULES AND HE WITHDRAWS THE RULES.

DHIVEHINNAH VEETHEE NIKAMETHI VAMAATHO….

There is a national slogan as “DHIVEHINNAH VEETHEE FAHURUVERI VAMAA THO” in other words, “proud to be a Maldivian”. But in wataniya what we see is the opposite; it’s more like “DHIVEHINNAH VEETHEE NIKAMETHI VAMAA THO”, or perhaps “ALHUVETHI VAMAATHO”

It was not too long ago, Maldivian’s suffered for 17 years against the “ANDHIRI ANDHIRIN OR MALABARIANS” just because a group of stupid Maldivian’s were thirsty to rule the Maldives. But what happened in the end? They were killed and were not even close to smell of what they planned. Learn from your ancestors.

Today what we see in wataniya is more or less the same picture. As we can see the entire Maldivian’s employed working hard means nothing to the company and all the credit goes to some expatriate employee. WHY? Because these issues are never been listened or raised. It’s more like Wataniya is going to be here for about 15 years and till their contract is over, we Maldivian’s let ourselves as slaves or perhaps live with it.

As history has a bad sign of repeating, some of our beloved colleagues are involved in these actions as they get some sort of tips. But in the end when things turn out to be unreachable, no doubt you would be chopped out. It is us who are inviting the management to be on top of us. As we are playing the game home and loosing while they are playing away and winning.

There are all sorts of dreadful stuff going on inside the company where employees loose their hopes. DISCRIMINIATION is the worst weapon pointed towards the employees of WTM. DIDI never see these points nor does he have no actions for it. Wonder what the purpose of being the HR manager is. It is only us who dig the well and burry ourselves. “IF U HAVE NO POWER, Y DON’T U RESIGN?” says one of the employee.

It was not long ago, CCR’s Shammoon stole 4 mobile phones from a mobile fare. Only 1 phone was found and other 3 was lost for good. But as Shammoon was one of the boys of Ruchir, the matter was swept under the carpet. No punishment no suspension was ruled over him. Somehow for some reason he quit and joined Sultans of the Seas. But not for long, he stole 2 laptops and was chopped out; the sad part is Ruchir never came to save him.

These are the type of people in which WTM is looking for today. If all employees are like this, it is going to be better for sure……..

RESPECT IDEAS FROM OTHERS TOO AS THEY ARE PART OF THE COMPANY.

It’s time that wataniya learns to respect others comments and ideas to run the company smooth. What we all should believe is that, it’s not Yasser nor the Management runs a company, but it’s the moral and the brilliants ideas which develop from the ground to the top. Of course a company like wataniya may keep on running until its terms ends with an IRON HAND. But today’s world does not accept it. It’s not the chair or the post that runs a company, it’s the friendly environment and support plus the appreciation which leads a company to reach its goals.

Just look at WATANIYA today….. Who would ever express their disheartened feelings when wataniya came to the Maldives? Every single soul was expecting a better change. But, as we all saw the miss management even from the very start did slowly made overcome by the hard working staff who joined to sacrifice their own lives. But did the management appreciate the work? No not at all, not even today their names were mentioned as the management forgets about their bonus which they absolutely deserve.

What is happening in the marketing department today is once good example of an ethical situation. When would the MANAGEMENT or the HR will get concerned to find a solution for these kind of issues? If a HR department has no strength in a company, who is there to listen to these issues? A management which points out the faults should be reviewed and replaced because they should be always above the FOREST where they should be capable of implementing a solution for what ever the matter is.

“It is very easy to accept a resignation, but it’s very hard and almost impossible to get a perfect person for a job. Because it is the management who is responsible to train the employee up-to the standard, in fact if it is necessary find a chair where the employee suits rather than chop out”.

Today it’s really sad to hear, that the company’s MARKETING MANAGER, Mr. U (in short) has tendered his resignation, and so as Mr. Shafraz.
As today’s management would be eager to claim that they are not efficient in their job? Or they just left because they could not keep up?

SHAME ON, WATANIYA’S MANAGEMENT. (Yasser Management)

In-fact some would be happy to see him go and some would weep.
No last but the least, the whole marketing department agrees that Mr. U is the best manager whom they had ever worked with. Mr. U was a person who understands the customer well. He was someone who brought a change to the concept of the commercials and he discusses the ideas with his team before finalizing what ever it may be. In-fact he was just like a father to his team.

HAS THE MANAGEMENT FOUND THE CAUSE FOR HIS RESIGNATION?

WHAT ELSE?

AAAAAH. IT’S BECAUSE HE IS NOT FROM AN ARAB GENERATION WHERE YASSER CANNOT PLAY HIS DIRTY GAME UNDER THE TABLE.

DID YOU KNOW???

Can you imagine that WATANIYA serves her customers only with 3 in a shift in the customer care department? The fact that many had quit and new staffs have been hired who are managing the various phone calls with various personalities without training.

Could this be a disgrace to the company? It is very much swept under the carpet where no one wants to believe their ineffectiveness. This is where they should loose their job. Actually the hot chair must be responsible for not delivering a perfect satisfaction to the customers.

The company never points out who is responsible for it. It is always the staffs who work day and night hard to earn their small money to raise their family. The company never appreciates this.

He who sees the company on their hands cannot deliver much good for the company. They always find a way to sit on the hot chair dominant and order others to follow his instructions where if something goes wrong, he is always innocent.

Wataniya never sees its future in the Maldives. Well someone really is responsible for it.

WTM IT department changing to an srilankan military base.

Recently we got hot news from IT department of Wataniya Maldives. Lalith is trying to escape from Maldives handing over his job to an ARAB DUMB ASS Ahmed Buchanma. A jew who don't know bit of IT. Searching from google and wiki he is trying to do the work. The best guys in IT left because of him. Lalith plans are not over yet. He brought a container full of his people from Srilanka. But why? for what? is Maldivians not good enough? is his family members need jobs? is his maid need a vacation to Maldives?. Answer is he don't want Maldivians to lead the IT.

Wataniya lost there one of the best IT guy in Maldives because of there mistakes. This time laith brought a lady from srilanka and we hope thats his maid. And lots of srilankans for so called "HP SUPPORT". what kind of support are they capable of? They are just having a vacation in Maldives. These rats spend the whole day in the internet and goes home. Still a relative of lalith is working in HP SUPPORT in wataniya.

Did any Maldivian thought about the end result witch may lead because of this. If you guys running backbiting each other you wont get success so stand up once more and show them that you are Maldivians and they cant do any thing they like to do.

Yasser and buchanma they both goes for lunch to the spa canteen, to discuss there ideas to ruin Maldivians. We will meet you soon.....

WHAT YOU THINK ?

Robbing staffs rights..

For the Telecommunication fair held by the TAM, some of wataniya customer care personals went with Ruchir (Lady Bird). A man with cunning heart tried to abuse the outstation money given to customer care personals. We don't know why this guy is doing such things, such corruption. Answer is one thing. He is now a partner of yasser so both can eat as much as they can before they leave Maldives. Ruchir came from an country of corruption and working in a corruption firm.

We did some interviews with customer care personals and everyone is talking about the way ruchir and yasser treating them. "They do what they like to do, just like in military school." a customer care representative. Maldives is also leading leader in corruption and inhumanity so we don't think Maldivian government will help wataniyans to survive from these corrupted management. You people have to face this to win.

Recently yasser was taken to Q-TEL for questioning regarding the rumors.We hope yasser had learn a lesson and will leave Maldives soon before we all do it.

We know yasser and his puppets view the blog everyday. Thank you for the interest.

Road to success- bonus

Its been two years and few months that wataniya staffs fighting for there bonus that YASSER (interim CEO) agreed to give on the launching ceremony. We and many other wataniyans and other news reporters helped to get this one this time. As you all know the Fiyes Magazin have rocked whole Maldives by telling the truth about the wataniya. On behalf of all true wataniyans and from this blog we thank FIYES Team.
When wataniyan staffs got the salary they was happy to get the bonus, but some hard workers who was there at the beginning are unhappy because they got an extra month salary not the so called bonus that yasser and his management mentioned at the beginning.
This is will be another news that Maldivians need to know. As soon as we get an conformation for a GO, we will rock the Maldives once again. This time Q-Tel will be invited.

One thing that we want to mention is our reporters and helpers got and green pass to join the Telecommunication day event. Lets see what yasser bluff.

Comming up...

• YASSER SUMMONED BY Q-TEL TO BE ANSWERABLE FOR HIS BIG GAME
• DINESH BEGS YASSER TO BECOME HEAD OF SALES" but the ans was " NO"
• RUCHIR HEADING FOR DISASTER
  
  

Backbiting, the best way to get promotion.

Let's see what Quran states about backbiting and slander.O you who believe! Avoid much suspicion, in deeds some suspicions are sins. And spy not neither backbite one another. Would one of you like to eat the flesh of his dead brother? You would hate it (so hate backbiting). And fear God, verily, God is the one who accepts repentance, Most Merciful. (49: 12).

These type of sins are going on deep inside wataniya. To get the promotion or to get the attention some staffs does backbiting. What they will get for this? What will happen to innocent staffs? at the end the parasite will ruin all the dedicated staffs life and the shocking part is WTM management don't wants the truth, they just listen to the parasite and makes the decision. Finally yasser gives his/her an appreciation bonus. Its like an disease that need to be cure else at the end you will have to face the consequences of it.

From the reports and facts we got from an staff from wataniya that "all the departments are corrupted now. we cant talk about former staffs of wataniya or we can't call to them as friends or anyway. If yasser's boys knows about it they we will be marked us as in black list". From a technical staff who does not want to mention the name said "yasser and sameh Sameh Samer Abd. Aziz's (wannabe core manager) to boys, Muaz Mohamed Badeeu and Mohamed Nishah are doing all the deep shits. They take call logs to bust the the staffs who have contact with former staffs"

This is big joke and we don't know what you think? after all the backbiting they made, they loose good staffs from them. They will learn a lesson when they loose there friends. We don't think they will worry, cause they have the disease on there bones now.

We wish all the good staffs of WTW to rid of these people soon.

From Quran" Say to My servants that they should only say those things that are best, for Satan does sow dissensions among them, for Satan is to man an avowed enemy."

Another Promise made by Yasser (Arab Gay Load).

After all the games they played to reduce WTM staffs, again yasser the interim CEO of WTM made a promise to give there staffs bonus. Is this a joke or another game from yasser and his boys.

Our reporters from WTM said that some staffs don't believe on this and others are desperate on this again. We hope and wish to all the staffs who works in WTM and those who have been worked before get this "BONUS". A staffs who don't want to mention his name said "I don't believe on yasser, he just bluff". Others talks in a broader way, is former WTM staffs will get this? Will they be avoidable from this? or is the bonus goes to yasser's bank account?. We don't know what will happen. The only thing we know is if they made a promise to do so, they have to fulfill it. Other wise take a nice hot trip to hell.

HR should take there responsibility on this. Don't just poof this once again. Because if you fails this time, you will have to learn a bitter lesson.

BARAVE WATANIYA’S HR DEPENDS ON FAZNA MANSOOR AS A PART TIME EMPLOYEE……

Hi all lovers of the BLOG,

We consistently apologize for no upcoming messages due to various diplomatic reasons. Please stay with us for more news about the management of WATANIYA and how they react to certain entities.

“Thy” brave WTM’s HR department could be one of the most unreliable department heard ever. Maybe it’s against the law of WTM or it had never appeared on the POLICY, that there can be part-time employee(s) working at WTM, besides which shows the community how unprofessional the management is. Its time DIDI should learn something about HR and motivating staff.

WHY CAN’T WTM MANAGEMENT BE EQUAL AMONG ALL STAFF?????

It’s very easy to say “THERE ARE NO PEOPLE QUALIFIED FOR THE JOBS”, but the question is… is the WTM management trying build a community strong enough to reach their goals?

Yasser, being the interim CEO is been the dramatic fall of WTM up-to-date. We wonder…. How Mr. Yasser is answerable to the members of the Q-TEL.

We heard about the gorgeous comment on the news papers regarding a conference in Addu. WE BELIEVE IT IS NOT TRUE but it’s hard for you to make the customers believe it.

TRY HARD SUCKERS…………………………………

Q-TEL MOVES IN…. DICTATORS MOVE OUT…..

A few days back Q-TEL had won 51% share of WATANIYA and the whole company’s management is on RENOVATION. It so affected Maldives too when the International C.E.O Mr. Ahmed Haleem resigned or being force to resign.

YASSER the Interim-C.E.O of the Wataniya Telecom Maldives gently weeps as his powers are diminishing. Since he doesn’t have any one to back him up, his decisions are most likely to leave Maldives. It’s his luck that he has not being attacked by any Maldivian for the harm which he had caused during his days. It’s very much true HIS DAYS ARE NUMBERED.

It is hard to believe what YASSER was up to….

YASSER tried to quit the deal with THINK ASSOCIATES and get rid of them, while he was discussing with his followers to register a designing studio in which he will transfer all the advertising jobs of WATANIYA to them. This is because, each month WATANIYA pays a retainer fee of US-9000 to THINK ASSOCIATES, maybe in which he gets a commission or the amount is too little or he doesn’t get anything at all. So if he could direct all the advertisement jobs to a company directed by him, the commission will be like 50%. These dirty games which he planed to play had been known to the world now.

Yasser trying to play chess.

A workshop is going to be held tomorrow at Dharubaaruge by wataniya regarding quitting staff and de motivation. A supreme council is forced to join from abroad. what a dirty game?
We will try to bring an inside man for this event. Still yasser don't realize that he has faults and he have to correct it. We never seen this kind of dirty things from Dhiraagu so yasser, didi, ruchir are new to motivating staffs and they need these kind of workshops.